Wedding Reviews for The Grand Hotel

for helping to make our special day absolutely perfect.

Review submitted on Thu, 8th of August, 2024

thank you both enough.
On the day big thank you to Sammie, who was available any time we needed her, she was absolutely brilliant and even made sure our even reception was more special then we could have imagined.
All the staff served our family’s drinks and food, giving us the best service we could ever hope for. We would recommend choosing the Grand every single time! Thank you all!

Review submitted on Thu, 8th of August, 2024

attentive but unobtrusive and the gallery where we ate looked stylishly classical and a perfect size for our party.

Review submitted on Wed, 11th of October, 2023

Hotel as well as the Toastmaster (Andy) who I would highly recommend. Marie, deserves a special mention as she was the one who always with a friendly smile helped myself and my wife with our last minute stupid questions and made sure we were never really too worried. All in all I would like to say thank you to the whole team who helped put this wedding together. Something my wife and I will never forget.

Review submitted on Wed, 11th of October, 2023

much. Samantha and Valentin were also amazing to have with us on the day, they made sure we had everything we needed and we felt in such good hands.

Honestly, we had the best day of our lives and that is all thanks to The Grand Hotel and your team, we will always be so appreciative. Thank you so much!

Review submitted on Tue, 29th of August, 2023

fault the hotel in any way. Again thank you so much for everything.

Review submitted on Wed, 5th of July, 2023

made it so special.

Review submitted on Thu, 30th of March, 2023

Hotel is and in particular how kind and helpful all the staff were. Guests have told us stories about doormen, front of house team, porters, cleaners, kitchen staff, waiters/waitresses and of course the events team all being happy, helpful and making guests feel as special as we did.

Oliver and I were treated so well from the start (way back in 2020) and that was part of the reason in choosing the Grand. Every time we visited, we were made to feel so special and we hoped our family and friends would feel similar.

You in particular Lottie, have been a joy to work with over the last year or so. You have always responded so politely and promptly and on meetings, you have been extremely kind, professional and happy. From mine and Oliver’s side, it hasn’t been stressful and a lot of that is due to knowing our day was completely safe in your hands.

The Grand Hotel Eastbourne has become a special place to us and we look forward to visiting again in the future.


Review submitted on Wed, 13th of July, 2022

revisit again and again in our minds and through the photos.

Review submitted on Wed, 13th of July, 2022

and skill.


Review submitted on Fri, 8th of July, 2022

hotel was, and to us it will now hold great memories. I didn’t catch the names of the staff in the room with us but they were great and nothing was a problem. Overall, a fantastic experience.

Review submitted on Tue, 8th of February, 2022

manageable. Billie-Jo went above and beyond for us at that time. When Lottie took over, the transition was seamless and, between them, ensuring that our wedding was everything we wanted it to be and more. We are very grateful to them both.
The ops team on the day were outstanding. Winnie and her team delivered amazing service with a smile.
The entire concierge team were fantastic and so helpful, too, by helping our guests when they needed it.
Since our wedding, many of our guests have commented on how fantastic the food was, particularly the vegan option. We want to thank the chef and his team.


Review submitted on Thu, 16th of December, 2021

how much went into the preparation and last minute changes and are so grateful to you and Billie -Jo. Yasmina you are a real credit to the Grand and they are privileged to have you.

The guests were very impressed by the standard of the food, the choice of wine and champagne and quality and speed of the service throughout the day. We really did feel like royalty.

George did mention you in the speech but I’m not sure it would have got back to you from the staff so we thought it was worth letting you know.

Tim the Toastie was brilliant! He really made the day. He ensured we were looked after throughout and was both charismatic and charming. Please pass on our thanks to him.

Please pass on special thanks to the chef and all the kitchen staff and the door staff who went above and beyond throughout the weekend.


Review submitted on Fri, 12th of November, 2021

were all delighted with the food and service.

I would not hesitate to recommend the Grand and their affiliated services to anyone looking for a venue for a special occasion. I should add that we found the costs quite reasonable in comparison to other venues as well, particularly when you consider the high standard of service.

Review submitted on Fri, 23rd of July, 2021

flexibility in the current circumstances, the extra details and tweaks we had to make, and in reassuring us that everything was in hand. You were incredibly helpful on the day itself, from coordinating us, overseeing the room set up and being so hands on, to keeping my dress in check for the photos and ceremony! As well as much much more behind the scenes I have no doubt. Thank you so much for making it the most perfect day for us both, we are very grateful for all of your help and support!

The rest of the team were also fantastic, Wian and the other ladies were brilliant on the day, throughout the ceremony and meal especially. We are so pleased we chose The Grand.

We are disappointed, no doubt as you are, that the hotel has had to close again. One of my friends in Canada who was unable to make it, has actually gifted Tony and I an afternoon tea voucher, so we are looking forward to coming back as soon as we can to enjoy it! And hopefully thank you properly in person.

Lisa x


Review submitted on Mon, 4th of January, 2021

all over again next year!

Laura & Paul xx


Review submitted on Mon, 26th of October, 2020

grateful. On the day the lady who looked after us was also amazing and kept reassuring us and was very supportive. I can't remember her name but she was the leader I think as was wearing a different uniform. The reception were also amazing for the 2 days I stayed in the Grand Hotel. Thank you all for everything.

Review submitted on Thu, 1st of October, 2020

wedding meaningful but with a bit of luxury!

Review submitted on Mon, 7th of September, 2020

wedding meaningful but with a bit of luxury!

Review submitted on Mon, 24th of August, 2020

well.

Best wishes
Helen and Jonathan

Review submitted on Mon, 10th of August, 2020

should be proud of each and every one of you too. Thank you for making the best day of our lives, I hope, the best of all our guests too. The Grand has left an indelible mark on our hearts, thank you.

Review submitted on Thu, 12th of December, 2019

were excellent. We have to especially mention Stella who was our point of contact in the three months leading up to our day (and was even there on the day itself). Stella was well organised, an outstanding communicator and had superb attention to detail. Planning a wedding has a lot of moving parts and potential pitfalls but she really took the stress out of the whole process. Every single member of staff worked tirelessly to make us, and our guests , completely welcome. The standard of the food for the wedding breakfast and evening buffet was superb. We'd also like to mention how efficient and unobtrusive the serving staff were – they were choreographed with military precision and all our party were served with hot food within minutes of each other. At the end of the day we misplaced something which was eventually recovered with the help of the staff – who couldn't have been more efficient or helpful. We have no hesitation in recommending The Grand to anyone who wants to marry in spectacular surroundings whilst being treated with the highest standards of efficiency, courtesy and outstanding professionalism.

Review submitted on Tue, 19th of November, 2019

went as perfectly as possible.

Review submitted on Tue, 29th of October, 2019

lead up to it) with high priority.

We feel lucky to have chosen a venue who is considerate of their guests, and who does not treat their venue as a wedding conveyor belt. Thank you for making our wedding day so amazing!

Review submitted on Tue, 29th of October, 2019

proud to be a member of your team. Mr Webley should be proud of each and everyone one of you.

Thank you for making the best day of our lives.

The Grand has left an indelible mark on our hearts - thank you all.

Stephen and Lewis

Review submitted on Tue, 29th of October, 2019

and happy to arrange meetings with us. Stella ensured everything came together perfectly in the run up by speaking to all our suppliers and answering any last minute questions that arose, even meeting with us the day before. On the day itself, Megan made everything run smoothly so we didn’t have to worry about a thing and could fully enjoy every moment. The food for both our wedding breakfast and the evening reception was fantastic. The chef put together a custom made menu for the evening according to our wishes and the guests loved it. The wedding breakfast tasting was a wonderful experience and the chef even came out to discuss the menu with us. The suite we stayed in was beautiful and the staff on reception, concierge and the spa were fantastic throughout. Thank you for bringing our dream wedding to reality! We will definitely be returning to celebrate our anniversary.

Review submitted on Tue, 29th of October, 2019

there were many) were dealt with straight away. The day itself ran as smoothly as we could've hoped, everything was taken care of for us, right down to having all our gifts and cards taken up to our room so we didn't have to worry forgetting anything at the end of the evening. Throughout the day, reception would ring me to tell me photographer, flowers ect had arrived and sent everyone up to me, so I didn't have to worry about leaving my room at any point. I spoke to Megan, our on the day co-ordintor quite a bit throughout the day, mainly her just telling me what was going on and keeping me in the loop. I appreciated it. Most of our guests came down from London, and a couple even flew in from Norway, and they had a wonderful time. A few even stayed at the hotel and said how incredible everything was. I couldn't reccomend having your wedding at the Grand hotel enough. Everything was perfect.

Review submitted on Thu, 25th of May, 2017

Compton room looked lovely just how I imagined it would be.

We really are very grateful and will recommend yourself and The Grand to our friends and family

Thanks to Gabriela and all at The Grand

Review submitted on Sun, 4th of September, 2016

host one wedding at a time meaning that a) I wouldn't bump into another bride and b) we would have 100% of their focus. We found a wedding package that was ideal for us and made it easy to plan our special day. The staff were one of the things that stood out for us as being exceptional each time we visited and our wedding guests were full of praise for their friendly yet professional and efficient approach. In particular Les who helped ensure our day ran smoothly and of course Gabriela who helped us plan the wedding from day 1. Gabriela filled us with confidence in both her and the Grand every time that we met, spoke to or emailed her and is a real asset to the hotel. She helped us plan our day and nothing was too much trouble. Her excellent organisation and kind, friendly approach made the entire process stress-free.

Our wedding day itself went perfectly and the hard work of the staff kept everything running smoothly and made us and our guests feel special in such a luxurious and beautiful location. The food was OUTSTANDING and received so many compliments from our guests. Our guests were particularly impressed to have a hot evening buffet which was delicious.

The suite that we stayed in on or wedding night was incredible and had the most beautiful view of the sea. We visited our room before the evening reception and drank the complimentary water which we noticed had been replaced when we returned to our room after the reception.

With wonderful staff, attention to detail, amazing food and a beautiful building we wholeheartedly recommend the Grand for a stress-free and perfect fairytale wedding day. Such a special place.

Review submitted on Wed, 24th of August, 2016

had the best day of our lives and our families and friends can't stop talking about it :-)
Everyone had a great time and were really impressed by the venue and service. A day that they will never forget :-)

Review submitted on Thu, 9th of June, 2016

however give us a list of possible suppliers and we could not have been more pleased, the florist Petals Flowers and the band Visage were absolutely brilliant. You could not fault either. We did also order chair covers which was a good idea as it improved the look enormously. We did attend a food and wine tasting session (again well organised) and did change our minds about the food and as I’ll mention later it was amazing. I know people use the word amazing easily but in this case if I use it, and you were there, you would know no other word could describe the whole day. From the day we arrived which was on the Friday the attention to detail was amazing. The head of concierge (David) was particularly helpful as was the rest of his team, in not only parking our car but greatly assisting those who were staying and those guests who came for the day. The reception staff were of course, if I’m allowed to say this, were as ever friendly, helpful and attentive as ever. The room we had was amazing and then to Sunday the day of the wedding. I have to say that we knew the day would be good, as we do know the Grand very well but they truly exceeded all our expectations. The team on the day led by Jason assisted by Alex and Marcin from the Mirabelle were amazing. Nothing but nothing was left to chance, from the music when Kathy entered the marriage venue to the serving of the meal. Here we must give a special mention of the chef (Yogi Sundaram) who produced a truly magnificent meal. Through this review I would like to thank them again for a fabulous day, not of course forgetting the amazing organisation of Gabriela.

Nothing but nothing was left to chance, from the music when Kathy entered the marriage venue to the serving of the meal. Here we must give a special mention of the chef (Yogi Sundaram) who produced a truly magnificent meal. Through this review I would like to thank them again for a fabulous day, not of course forgetting the amazing organisation of Gabriela. I would also like to thank Sarah who I know was not directly involved but did have some input on the day! I nearly forgot the toast master hired by the Grand (Stephen Hall); he also did us proud. The service from everyone at the Grand was faultless and having experienced a truly amazing fabulous day I would say to anyone having any second thoughts about where to book for a wedding don’t have any, book the Grand.

We look forward to returning on our anniversary



Review submitted on Wed, 25th of November, 2015

thrilled at the amount of staff allocated to care for us that day, my guests were totally waited on which was lovely. The food came quickly and was delicious and the wines were superb.The concierge team were very helpful with luggage and parking for all our guests and we all had a lovely breakfast together the following day. We had a beautiful seaview suite and couldn't resist an extra night stay. From the very initial planning, menu tastings, picking wines and sorting out layout of the rooms and organising certain things how we wanted them, nothing was too much trouble. I am familiar with the hotel and staff but I was still blown away by the attention to the finest detail that went into the actual day. It felt like a dream. I would highly recommend anyone getting married in Eastbourne to got to The Grand. They have packages to suit every budget and it really is a very spectacular and impressive venue. You will love it. Thank you to Claire, Alex, Chef and everyone who played a part in our magical day.
Mr and Mrs Roberts

Review submitted on Thu, 14th of May, 2015

left Monday morning the staff were fantastic and delivered the most amazing service which was absolutely faultless.

All our wedding guest were very complimentary of the service we all received and commented on the fantastic attention to detail and how fabulous the food was. Our Guest with Dietary requirements said they have never been so well catered for!

Alex Rumble was outstanding!! We felt at complete ease knowing that he had the running of the day in hand, and everything was beautifully executed.

The concierges were wonderful and we felt they just couldn't do enough to help us.

Special thank you to the lovely young guy who popped to my room Sunday morning to put down the sofa bed so we had more room for when my family arrived. The member of staff who brought us our breakfast, whilst we were tidying the sofa bed away, insisted we didn't put it away ourselves and she called for house keeping. I sadly didn't catch the name of the guy that attended, but he was at the door within about 3 minutes to help and happened to mention he had come up to assist from "Laundry".

And thank you to the very talented chef, the waiters and waitresses, the staff that dressed the celebration rooms, the bar staff, Leslie, The Reception staff and anyone else involved in looking after us that day. You made it truly special for us and we cannot thank you enough!!



Review submitted on Mon, 12th of January, 2015

class act; luxurious and decadent without being 'too much'. The staff were friendly and polite, the food sumptuous and the rooms presented beautifully.
We had the most fantastic day at the Grand Hotel, and thank Claire, Tom and the toastmaster profusely for giving us the best day ever.

Review submitted on Tue, 25th of November, 2014

on things we hadn’t even considered! Her expertise, attention to detail and prompt e-mail responses to questions made the preparations stress free and allowed us to really enjoy the day.

As our wedding day fell on the first day England played in the world cup we were keen to keep the gentlemen happy by showing the match. Gabriela organised the hire of a large flat screen TV and duly set this up in the bar area for all to enjoy! The ladies were able to dance the night away without interruption. Perfect!

I would thoroughly recommend the Grand Hotel in Eastbourne for your special day.


Review submitted on Mon, 25th of August, 2014

break too. We wanted a spa, we wanted 5 star service, 5 star food, a complete 5 star experience, but we wanted to feel relaxed there too. We wanted a small private room for our pre wedding dinner with a few guests a day before the big day. We wanted our ceremony room to be something special and not just a conference room dressed up. We wanted an outside space for photos, but beautiful indoor spaces for inclement weather. We wanted a personal wedding planner who could guide us through the whole process. We wanted a beautiful wedding breakfast room and a party room with a dance floor and integral bar, so that guests stayed together. We wanted a private small bar area for guests to relax in between the wedding breakfast and evening party. As I said, it was a large wish list!
We chose The Grand Hotel in Eastbourne, as we felt like it had it all!
Our wedding day ran smoothly and effortlessly as the whole team of staff worked tirelessly to ensure everything ran to plan. We had the most luxurious and elegant wedding in the beautiful Princes Room. The wedding breakfast took place in the Compton room with all its beautiful architectural features and stained glass windows, which transformed brilliantly with clever lighting into an ulimate party venue, where our band played on the raised stage. From the very first inquiry to Clare , 18 months ago right through to the present day, nothing has ever been too much trouble. Communication was very easy with very prompt emails. Every idea we had or question we asked was considered and our whims catered for !
We can not rate our whole experience highly enough. Everything really was perfect. Thank you to Clare, Eliiot and the whole team.

Review submitted on Tue, 12th of August, 2014

we required to make informed decisions, and was in constant contact with us from the day of our enquiry to the wedding day.
The Hotel itself is an architectural marvel, and the Staff are equally splendid. Nothing was ever too much trouble, and they made you feel so welcome from the first time you set foot in the hotel.

The Day itself went without a hitch, largely because our Event manager Elliot was overseeing every aspect of the day (not that you would notice). He was fabulous and made you feel so at ease with all the hustle and bustle throughout the event. Even providing Simon (groom) with a nice cold lager without even needing to be asked after the photographs.

The Food was absolutely fantastic. From the canapés and 3 course wedding breakfast through to the evening buffet. Presented beautifully and was HOT! The service of the food was seamless and provided with military precision, even during the evening reception.

Although certainly not the cheapest wedding venue in the area, it is definitely the best for quality and service. You certainly DO get what you pay for. I would urge any couple to put back their wedding another year in order to afford to have it at this venue. It will truly be the happiest day of your life. It certainly was ours, and if I had 10 stars available to award this fabulous venue I would!

We were able to enjoy every moment of our wedding without worrying about a single thing on the day. For us, making the most of seeing family that had travelled so far, to a venue that was so amazing, meant everything in the world.

We loved it so much we stayed an additional 3 nights after the wedding. We didn't want it to end!
A 5 Star hotel it definitely is!

Review submitted on Mon, 11th of August, 2014

easy. On the day, staff made sure everything ran to plan and we would like to thank the event manager, Elliott, and the toastmaster, Stephen.

The environment in which we got married was perfect. The Compton room was transformed from a grand dining room for our Wedding breakfast into an intimate 'club' for our evening reception. Our master suite was a perfect room for my wife to get prepared in together with several bridesmaids as well as spend our first night as husband and wife.

We had thought the Grand might prove too expensive by the time wedding 'extras' were added to prices. In reality, everything seemed to be included and we were genuinely surprised by the transparency of costs and what good value it was.

We would not hesitate to recommend The Grand for a wedding.

Review submitted on Wed, 23rd of July, 2014

the venue there wasn't any pressure at all, she had all the answers to all of our questions and I'm so pleased we decided to hold our reception here.
The whole team before and throughout the event were absolutely amazing, everyone was so kind and helpful. The whole event ran so smoothly. The Toastmaster was also brilliant (this was organised by the Grand Hotel) and kept everything running on schedule.
i look forward to spending many anniversaries with my Husband here for years to come. I can't thank Claire and her team enough. this truly was the happiest day of my life and i couldn't have achieved that without them.
a Beautiful Venue with brilliant staff.....very hard to find! we are so lucky.
Thank you All
Chris & Laura Sands. (Married 28/9/13)

Review submitted on Tue, 15th of October, 2013